Bruce, D. (2006). Staggering under the burden: ICD policies on the receipt of complaints and on investigations and their negative impact on the ICD, on public confidence, and on police discipline. Edited version of a discussion paper initially presented at the Independent Complaints Directorate workshop on "Establishing a cordial relationship between the police, ICD and civil society: problems and prospects", Burgers Park Hotel, Pretoria, 6-7 February.

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